Shipping & Returns

• $20 flat shipping rate, free shipping for orders over $200
• This is Exclude Rural/Regional areas & Volumetric items

   

Shipping Policy:

We can ship to any address in Australia and we mainly use Australia Post services. In some cases, we may use other couriers as well. We usually ship orders within 2-5 business days.

All orders will be dispatched from our warehouse in Castle Hill, NSW 2154.

Pick-up is not available at the moment.

Delivery time estimates*:

Destination	Most arrive within	Some items may take
NSW	1 business day	3 business days
ACT	2 business days	4 business days
VIC	3 business days	5 business days
QLD	3 business days	6 business days
SA	4 business days	6 business days
TAS	6 business days	8 business days
WA	8 business days	14 business days
NT	7 business days	12 business days

 * You need to add 2-5 business days for handling time.

** This table is provided by Australia post.

 

- Any enquiries related to shipping, lost items,... should be reported in 30 days of shipping date. 

 

Cancellation Policy:

If you change your mind about the product you purchased, and you would like to cancel the order, Ozlab will only accept cancellation if:

- Within 24 hours after placing order and
- The order is not fulfilled yet and
- The product is a standard stock item and has not been specially ordered by Ozlab for your order;

Please call our Customer Service team 02 7227 5910 for all cancellation enquiries.

 

 Return Policy:

Due to hygiene reasons NO RETURN can be accepted for PPE items.

 Some goods (except non-returnable items) can be accepted for credit or replacement at the discretion of Ozlab.

Requests for returns and credits must be made within 7 days of delivery. Shipping fees that Ozlab paid to ship the order (including orders with free shipping) and a restocking fee of 15% of the order value or $35.00, whichever amount is greater will apply to all returns. The item must be new, unopened and unused. Special products, non-stock orders,  products sourced specifically for a customer, and custom products are non-returnable. Please check with us first to ensure you can return the item or not.

  If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Any claim for incorrect shipment, faulty or damaged goods on delivery, must be made within 2 working  days of receipt of goods.

Goods returned due to orders places incorrectly will be subject to a 15% restocking fee, with a minimum of $35.00. Shipping charges on these orders will not be credited. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier.

Ozlab will not be responsible for parcels lost or damaged in transit if you choose not to insure.

 All products must be returned in their original condition to:

PO Box 5051, Kingsdene, NSW 2118