What types of laboratory supplies do you offer?

Ozlab specializes in a diverse range of high-quality laboratory supplies, including borosilicate glass beakers and versatile conical test tubes. Our products are designed to meet the rigorous demands of scientific research, ensuring durability and precision for all your experimentation and analysis needs.

How can I ensure the quality of the products I purchase?

All our products are crafted with a focus on durability and precision. We adhere to strict quality control measures during the manufacturing process to ensure that each item meets the highest standards required for laboratory use. Our commitment to quality is reflected in the reliability of our tools for scientific research.

What is your return policy for laboratory supplies?

For domestic orders within Australia, we have a 7-day return policy. Items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. Unfortunately, we do not accept returns for international orders or certain non-returnable items such as custom products and hazardous materials.

How long does shipping take for orders within Australia?

We typically ship orders within 2-5 business days. Delivery time estimates vary by destination, with most orders arriving within 1 to 8 business days depending on the location. Please note that handling time of 2-5 business days should be added to these estimates.

What are the shipping costs for my order?

We offer a flat shipping rate of $20 for orders within Australia. Additionally, orders over $200 qualify for free shipping, excluding rural and regional areas. Shipping costs for bulky orders or those to rural/regional areas will be calculated separately.

Can I track my order once it has been shipped?

Yes, once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the status of your shipment until it arrives at your designated address.

What should I do if my order arrives damaged or incorrect?

We recommend inspecting your order upon receipt. If you find that the item is defective, damaged, or incorrect, please contact us immediately at info@ozlab.com.au so we can evaluate the issue and provide a resolution.

Do you ship internationally?

Yes, we can ship to international addresses. Shipping costs for international orders vary based on destination and item weight. Delivery time estimates will be communicated to you via email after your order is processed.

How can I contact customer support for further inquiries?

You can reach our customer support team by emailing us at info@ozlab.com.au or by calling +61 2 7227 5910. We are here to assist you with any questions or concerns you may have regarding our products or services.

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What types of laboratory supplies do you offer?

Ozlab specializes in a diverse range of high-quality laboratory supplies, including borosilicate glass beakers and durable polypropylene test tubes. Our products are designed to meet the rigorous demands of scientific research, ensuring reliability and safety in laboratory environments.

How do I ensure the quality of the products I purchase?

All our products undergo stringent quality control measures to ensure they meet industry standards. We prioritize the use of high-quality materials, such as borosilicate glass and polypropylene, which are known for their chemical resistance and durability. This commitment to quality enhances laboratory efficiency and safety.

What is your shipping policy for domestic orders?

We ship to any address within Australia, primarily using Australia Post services. Orders are typically processed within 2-5 business days, with delivery times varying based on the destination. For example, most orders to New South Wales arrive within 1 business day, while orders to Western Australia may take up to 14 business days.

What is your return policy?

We have a 7-day return policy for domestic orders in Australia. To be eligible for a return, items must be in their original condition, unused, and in their original packaging. Unfortunately, we do not accept returns for international orders or certain non-returnable items, such as custom products and hazardous materials.

How can I contact customer support?

You can reach our customer support team via email at info@ozlab.com.au or by phone at +61 2 7227 5910. Our team is available to assist you with any inquiries or issues regarding your orders.

Do you offer international shipping?

Yes, we offer international shipping. Shipping costs for international orders vary based on the destination and item weight. Delivery times will be communicated to you via email after your order is processed.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and provide instructions on how to resolve it, ensuring that you receive the correct product or a replacement as necessary.

Are there any exceptions to your return policy?

Yes, certain items are non-returnable, including custom products, personal care goods, and hazardous materials. Additionally, we cannot accept returns on sale items. If you have questions about a specific item, please contact us for clarification.

ral Questions

1. What is OZLab?
OZLab is an Australian-based platform providing [brief description of your offerings, e.g., cutting-edge technology, educational tools, or innovative products]. Our mission is to [state your mission or goal, e.g., empower individuals and businesses with reliable and high-quality solutions].

2. Where are you located?
OZLab is proudly based in Australia. For more details on our office locations, visit our Contact Us page.

3. How do I contact OZLab?
You can reach us via email at [your email address], call us at [your phone number], or fill out the contact form on our Contact Us page.